Your Information, Handled Responsibly

Privacy Policy

How Rich/Werx handles your personal information.

Last updated: May 2026

1. Who We Are

Rich/Werx Digital Agency is a South African digital services provider operating under the name Rich/Werx. We can be reached at info@richwerx.co.za or 078 114 8666.

2. What Information We Collect

We collect personal information only when you voluntarily provide it, specifically:

• Your name, email address, and phone number when you fill in our contact form.
• Your company name, project requirements, and budget range if supplied.
• Technical data such as browser type, device, pages visited, and referral source — collected automatically via analytics tools (Google Analytics, Microsoft Clarity, Google Tag Manager).

We do not collect sensitive personal information (race, religion, health data, etc.) and we do not run unsolicited marketing campaigns.

3. Why We Collect It

We use your information to:

• Respond to your enquiry and scope your project.
• Communicate project timelines, deliverables, and invoices.
• Understand how visitors use our website so we can improve it.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis — POPIA Compliance

Rich/Werx processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 (South Africa). We process your data on the basis of your consent (given when you submit the contact form) and to fulfil our contractual obligations to you as a client.

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, email info@richwerx.co.za.

5. Cookies and Third-Party Tools

This website uses cookies and third-party tracking scripts for analytics and performance monitoring purposes. These include:

• Google Analytics — aggregated traffic and behaviour data.
• Microsoft Clarity — session recordings and heatmaps for UX improvement.
• Google Tag Manager — tag and event management.

You can decline non-essential cookies via the cookie banner shown on your first visit. Disabling cookies will not affect your ability to use the site or submit an enquiry.

6. Data Storage and Security

Form submissions are processed via Web3Forms and delivered to our secure business email. We do not store form submissions in a database on this site. We take reasonable technical measures to protect personal data from unauthorised access, loss, or misuse.

7. Data Retention

We retain client communication records (including project emails and enquiries) for a period of up to 5 years for business and accounting purposes, after which they are deleted. Analytics data is retained per Google and Microsoft's standard retention periods.

8. Links to Other Websites

Our portfolio and site links may include links to third-party websites. Rich/Werx is not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before submitting personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. Continued use of the website after any changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or to exercise your POPIA rights, please contact: info@richwerx.co.za